Why should a buyer be out anything because they got something broken? Spread the word, we know how to break the . The following day i found out that the buyer didn't like my suggestion and opened a case for refund. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. If you've already registered, sign in. Sit back and relax while we do the work. If you need help, you can contact us. 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No message before opening a claim. Select your carrier and enter the tracking number. You must have gotten just the right customer service rep at just the right time to have had no problems. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Learn more about return shipping. DAMAGED ITEMS: If you receive a damaged/defective item, please email [email protected] within 7 days of delivery. We do not give refunds and this buyer did not read the terms. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Copyright 1995-2023 eBay Inc. All Rights Reserved. Specify a refund amount for the item or for the order. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. Send the order back. Why Did My Package Go Farther Away, USPS? Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. Report the feedback. If the item is returned in the same condition as sent and no fault on your part, then it's treated as a change of mind return and the buyer is responsible for return postage (normally at your standard postage rate) which you can deduct from the refund. Next, clean the lens with dish soap and dry with a microfibre cloth. They paid $4.99 shipping and handling and due to their location the actual shipping was less. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. Your item didn't match the listing, or it arrived faulty or damaged. You're also responsible for any return shipping you promise to pay in your return policy. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Need an update on an open return request? A similar issue happened to us recently. You can also start a return request from your Purchases in My eBay. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. For more information, see our Condition of returned items policy. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. eBay sellers can include a restocking fee of up to 20% for returned items. and a fun one too. There are several ways you can send an item back to the seller. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. If a seller cancels an order on eBay after receiving payment but before shipping, who pays for the return shipping? If the seller receives payment but has not shipped the item, then there is no return shipping cost. I don't accept returns, why do I have to pay for a return shipping label? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. USPS Package Tracking Not UpdatingWhats Wrong? Of if a situation arose where it needed to be returned to me, I would send them the postage. But, like I said, all I got was a form letter. Se o item foi danificado por no ter sido embalado e protegido corretamente para o transporte, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Can I still get a full refund? Here's how to add the tracking information to your return if you're using your own return shipping label: Go to the return request in Purchase History . Jen in Indiana. Our app can also digest the company's return policy and help you send the faulty product back. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Choose a reason for the refund. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. We recommend using a tracked service for return shipping. Enter the desired refund amount, and select Send refund. Otherwise not as described on arrival. Outside a Global Shipping Program purchase, you would appeal to Canada Customs and Revenue to show the merchandise was returned at which point you can ask to be reimbursed for your import fees. And I cant recall a time that we have lost money on an item and a case. When this happened to me the seller I responded to the buyer my opinion on how to remedy the damaged item. We do not give refunds and this buyer did not read the terms. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. It depends on the reason for the return. All you need is an email address. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. See our Partial refund guidelines for more details. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Fear of what could happen could be keeping you from making the income you deserve to make. eBay Item Returned Damaged? I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. What To Do if Your Package Is Late, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Submitting Freedom of Information Act (FOIA) requests, You have used an eligible payment method when ordering your goods, The damaged product isnt on the excluded items list. Nonetheless, the simplest way to make a return is to use your account on eBay. Good luck. Why should a buyer be out anything because they got something broken? It would leave a sour taste in my mouth too. To contact us: Click Help & Contact at the top of most pages. Do You Charge Return Shipping on Damaged Items? Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. I grew up in Central Florida and have lived here my whole life. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. The next morning, EBay had refunded her??? The item is only $25.00, but thetracked packet rate will be approximately $14.00. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. Yes, offering a return policy is an option for all sellers. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. eBay Selling! A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. He returned the item because it didnt work when he received it. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. To ensure there are no delays with your return, provide the necessary customs information to the buyer. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . What happens if eBay seller doesnt respond to return request? Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. This is what Ebay has gotten to and why sellers are the way they are. I did let the seller know that it would be expensive to return the item and since this was not a result of me changingmy mind, I didn't think it was reasonable to ask that I pay the return shipping. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. - edited If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The seller keep the sale price but their funds may be on hold for a week. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I'm more irked than upset about this basically because there isno provision for flexibility. If your seller refuses to refund the amount you spent and PayPal does not rule in your favor, you can sue them both in just a few minutes with DoNotPay. It could not hurt you. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. 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You do not have permission to remove this product association. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. The returns process usually starts with a message . It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. High-quality, easy online ordering, quick shipping. If we are required to give them a refund by sending them a prepaid label will the label cost us $4.99 or what we paid for the original label.
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